Technical Support
Enterprise-grade support for your AI systems. 24/7 monitoring, rapid response times, and proactive maintenance to ensure your operations never skip a beat.
Support Plans
Choose the level of support that fits your needs
Basic Support
Essential support for small teams
- Email support (9-5 EST)
- 4-hour response time
- Access to knowledge base
- Monthly system health reports
- Bug fixes & patches
- Community forum access
Professional Support
Comprehensive support for growing businesses
- Everything in Basic
- 24/7 email & chat support
- 1-hour response time
- Phone support (24/7)
- Proactive monitoring
- Quarterly strategy calls
- Priority bug fixes
- Performance optimization
Enterprise Support
Mission-critical support for enterprises
- Everything in Professional
- Dedicated support engineer
- 15-minute response time
- Custom SLA agreements
- On-site support available
- Disaster recovery planning
- White-glove onboarding
- Architecture review
- Direct Slack channel
Response Time Guarantees
We prioritize issues based on severity and impact
| Priority Level | Description | Basic | Professional | Enterprise |
|---|---|---|---|---|
| Critical | System down, major functionality unavailable | 2 hours | 30 minutes | 15 minutes |
| High | Major feature impaired, significant impact | 4 hours | 1 hour | 30 minutes |
| Medium | Minor feature issues, workaround available | 8 hours | 4 hours | 2 hours |
| Low | General questions, feature requests | 24 hours | 8 hours | 4 hours |
Response times are measured during business hours (9 AM - 5 PM EST) for Basic plan. Professional and Enterprise plans have 24/7 coverage.
What's Included
Comprehensive support services to keep your systems running
24/7 Monitoring
Continuous monitoring of your systems with automated alerts for anomalies, performance issues, and potential failures.
Bug Fixes & Patches
Priority bug fixes with rapid deployment. Security patches applied promptly to protect your systems.
Performance Optimization
Regular performance tuning, query optimization, and infrastructure improvements to maintain peak efficiency.
Security Updates
Proactive security monitoring, vulnerability assessments, and immediate patching of security issues.
Backup & Recovery
Automated backups with tested recovery procedures. Disaster recovery planning and execution support.
System Updates
Managed updates and upgrades with minimal downtime. Compatibility testing before deployment.
Documentation
Comprehensive documentation, runbooks, and knowledge base articles for your specific implementation.
Team Training
Regular training sessions for your team on system usage, best practices, and new features.
Reporting & Analytics
Detailed reports on system health, usage patterns, and recommendations for optimization.
Support Channels
Multiple ways to reach our support team
Live Chat
Real-time chat with support engineers. Available 24/7 for Pro & Enterprise plans.
Email Support
Send detailed requests to support@intigr8.com with attachments and logs.
Phone Support
Direct line to our support team for urgent issues. Priority callback available.
Slack Channel
Dedicated Slack channel for Enterprise customers with direct engineer access.
Frequently Asked Questions
Quick answers to common support questions
Need Support? We're Here to Help.
Choose the support plan that matches your needs, or contact us for a custom solution.
Current customers: Submit a ticket through your portal