Technical Support

Expert support,
when you need it most.

Your AI systems and automation workflows run 24/7 — your support should too. We monitor, maintain, and respond so you never face downtime alone.

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24/7
Always Available

Round-the-clock support for critical systems

<15min
Critical Response

Guaranteed response time for critical issues

99.9%
Uptime SLA

Backed by financial guarantees in your SLA

98%
Satisfaction Score

Clients who rate their support experience excellent

Support Plans

Choose Your Coverage Level

Every plan includes proactive monitoring and experienced AI engineers — scaled to fit your needs.

Basic

$499/mo

For small deployments & startups

  • Business hours support (9am–6pm ET)
  • Email & chat channels
  • 4-hour response for critical issues
  • Monthly health reports
  • System monitoring & alerts
  • Bug fixes & patches
  • Security updates
Get Started

Professional

$1,499/mo

For growing businesses that run critical workflows

  • 24/7 support coverage
  • Email, chat & phone
  • <15min critical response
  • Weekly health reports
  • Proactive monitoring & alerts
  • Performance optimization
  • Dedicated Slack channel
  • Monthly strategy call
Get Started

Enterprise

Custom

For mission-critical enterprise deployments

  • Everything in Professional
  • Dedicated support engineer
  • <5min critical response
  • On-site support available
  • Custom SLA guarantees
  • Quarterly business reviews
  • Team training included
  • Escalation priority
Contact Us
Response Guarantees

Response Time by Priority Level

Every support plan comes with clearly defined response time commitments — no vague promises.

Priority Level Basic Professional Enterprise
Critical
System down / major outage
 4 hours <15 minutes <5 minutes
High
Major feature degraded
 8 hours 1 hour 30 minutes
Medium
Non-critical issue
 24 hours 4 hours 2 hours
Low
Questions / improvements
 72 hours 24 hours 8 hours
Everything Covered

What's Included in Every Plan

Core support capabilities available to all customers, regardless of plan level.

24/7 Monitoring

Automated monitoring of system health, performance metrics, and uptime. Issues detected before users notice.

Bug Fixes

Fast diagnosis and resolution of bugs. Root cause analysis included so the same issue never recurs.

Performance Optimization

Ongoing tuning to keep response times fast and infrastructure costs efficient as your system scales.

Security Updates

Regular security patches and vulnerability management. We apply updates before they become incidents.

Backup & Recovery

Automated backups with tested recovery procedures. Your data and system configuration are always protected.

System Updates

Dependency management and platform updates deployed during low-traffic windows to minimize disruption.

Documentation

Maintained technical documentation so your team understands every system we support on your behalf.

Team Training

Regular training sessions to ensure your team can handle common issues independently and use systems effectively.

Reporting

Regular reports on system performance, incidents, resolutions, and recommendations for improvement.

How to Reach Us

Support Channels

Multiple ways to reach us — use whichever is fastest for your situation.

Live Chat

Instant chat support directly in your support portal. Fastest route for quick questions.

All Plans

Email Support

Detailed issue reports via email with full ticket tracking and status updates.

All Plans

Phone Support

Direct phone line to our engineers for critical issues that need immediate resolution.

Pro & Enterprise

Dedicated Slack

Private Slack channel with your dedicated support team for real-time collaboration.

Pro & Enterprise
Common Questions

Frequently Asked Questions

Critical issues are those where your system is completely down, a primary workflow is broken and business operations are halted, or a security breach has been detected. High-priority covers major features that are degraded but the system is partially operational.

Yes. We support any AI system, automation workflow, or integration — whether we built it or not. We'll start with a technical audit to fully understand the system before taking it under our support coverage.

Absolutely. You can upgrade your support plan at any time — the change takes effect immediately. Downgrade requests take effect at the next billing cycle. We prorate any billing differences.

Proactive monitoring includes uptime checks, performance metric tracking (response time, error rate, throughput), disk/memory/CPU alerts, API health checks, and automated anomaly detection. We catch issues and notify you — often before you're aware of them.

Yes. Professional and Enterprise plans have 24/7 coverage including weekends and holidays. Critical issues receive the same fast response at 3am on Christmas as they do at 9am on Monday.

Our SLA covers system uptime, response time commitments, and resolution time targets. If we fail to meet SLA terms, you receive service credits. Full SLA details are provided in your support agreement before signing.
Get Support

Ready to get covered?

Tell us about your systems. We'll recommend the right support plan and get you onboarded within 48 hours.

Onboarding completed in 48 hours
Cancel anytime, no long-term lock-in
SLA agreement provided before signing

Get Your Support Plan

Tell us about your systems and we'll recommend the right coverage.