Frequently Asked Questions
Straight answers to the questions we get most often. Can't find what you're looking for? Contact us directly.
General Questions
Learn about Intigr8 and what we offer
Intigr8 is an AI integration and automation company that helps businesses implement intelligent systems — without the complexity. We provide:
- AI Agents — Intelligent systems that handle customer service, support, and business processes autonomously
- Workflow Automation — End-to-end automations that connect your systems and eliminate repetitive tasks
- Custom AI Development — Tailored solutions built specifically for your business requirements
- System Integration — Seamless connections between your existing tools, CRMs, and platforms
- AI Consulting — Strategic roadmaps to identify exactly where AI creates the most leverage in your business
Our mission: make enterprise-grade AI accessible to any business, with solutions that deliver measurable ROI fast.
We work with businesses across all industries and sizes:
- Small Businesses — Automate routine tasks, improve customer response, scale operations without adding headcount
- Mid-Market Companies — Integrate disparate systems, optimize workflows, and gain competitive edge through AI
- Enterprises — Transform operations at scale, advanced AI implementations, department-wide automation
Common use cases: customer support, lead qualification, data processing, appointment scheduling, document management, reporting automation, and CRM synchronization.
Implementation timelines vary based on complexity:
- Basic AI Agents — 1–2 weeks for focused, single-channel deployments
- Workflow Automation — 2–4 weeks for standard multi-system integrations
- Custom Solutions — 6–12 weeks for complex, tailored builds
- Enterprise Deployments — 3–6 months for organization-wide transformation
We work in agile sprints with regular milestones, so you see value fast while we build toward the full solution.
No. Our process is designed for business owners and operators — not engineers:
- We handle all technical implementation end-to-end
- You describe the business outcome; we architect the solution
- Intuitive dashboards for managing agents and workflows post-launch
- Comprehensive documentation and training provided with every project
- Ongoing support to ensure everything keeps running smoothly
For technical teams, our APIs and developer documentation are available for direct integration work.
Technical Questions
Implementation, integrations, and API details
Intigr8 integrates with 100+ platforms across every major category:
- CRMs — Salesforce, HubSpot, Zoho, Pipedrive, Microsoft Dynamics
- Communication — Slack, Microsoft Teams, Discord, Zoom, Twilio
- E-commerce — Shopify, WooCommerce, Magento, BigCommerce
- Cloud Platforms — AWS, Google Cloud, Azure, IBM Cloud
- Databases — PostgreSQL, MySQL, MongoDB, Redis, Snowflake
- Email — Gmail, Outlook, SendGrid, Mailchimp
Custom integrations available via REST API and webhooks. See our full integration list for the complete catalog.
Yes. Our RESTful API gives you full programmatic access to all Intigr8 capabilities:
- Complete API documentation at intigr8.com/documentation
- SDKs available for Python, JavaScript/Node.js, and PHP
- Webhook support for real-time event-driven integrations
- OAuth 2.0 and API key authentication options
- Rate limits: 1,000 req/min on standard plans, higher on enterprise
All API endpoints are versioned and backward-compatible. Breaking changes are announced 90 days in advance.
Our infrastructure is built for enterprise reliability:
- 99.9% SLA on all production deployments
- Multi-region AWS redundancy with automatic failover
- Real-time health monitoring and alerting
- Planned maintenance windows always communicated 72+ hours in advance
Downtime is rare, but our on-call support responds within 15 minutes for critical issues on Professional and Enterprise plans.
Billing
Pricing, plans, and payment options
We offer project-based and retainer pricing depending on your needs:
- Strategy Sessions — One-time engagements from $5,000 to map your automation roadmap
- Strategic Advisor Retainer — $15,000/month for ongoing consulting, implementation support, and reviews
- Support Plans — Starting at $499/month (Basic) up to $1,499/month (Professional) for monitoring, maintenance, and response
- Custom Development — Project scoped and quoted based on requirements
- Enterprise — Custom pricing for large-scale deployments
All engagements start with a free discovery call to ensure the right fit. No surprises — every engagement has a clear scope and fixed price.
- All major credit and debit cards (Visa, Mastercard, Amex)
- ACH bank transfer (US accounts)
- Wire transfer for international clients
- Net-30 invoicing available for enterprise accounts
All payments are processed securely. We do not store card details — payments are handled by our PCI-DSS compliant payment processor.
Our refund policy depends on the engagement type:
- Consulting & Strategy — Refundable up to 48 hours before the scheduled session
- Retainer Plans — Pro-rated refund for unused days if cancelled with 30 days notice
- Project-Based Work — Milestone-based billing means you only pay for completed deliverables
We stand behind our work. If you're not satisfied at any milestone, we'll make it right before moving forward.
Security
Data protection and compliance
Security is not an afterthought at Intigr8 — it's built into everything we build:
- Encryption in Transit — TLS 1.3 for all data in transit
- Encryption at Rest — AES-256 encryption for all stored data
- Zero Trust Architecture — Every request is authenticated; no implicit trust
- Regular Penetration Testing — Third-party security audits conducted quarterly
- SOC 2 Type II — Controls for security, availability, and confidentiality
See our full Security page for a complete overview of our posture.
Yes. We support compliance for regulated industries:
- GDPR — Full compliance for EU/UK data subjects, DPA available on request
- HIPAA — BAA available for healthcare clients, PHI handled per HIPAA requirements
- CCPA — California privacy rights fully supported
- Data Residency — US and EU data residency options available
Contact us for compliance documentation specific to your industry requirements.
No. We never sell, rent, or trade your data.
Data sharing is limited to:
- Infrastructure providers (AWS) necessary to operate our services
- Legal requirements (court orders, regulatory obligations)
- Explicit situations where you've given written consent
Your data is your data. Period. See our Privacy Policy for full details.
Support
Getting help and training resources
Every project includes a post-launch handoff period, and we offer ongoing support plans:
- Basic ($499/mo) — Business hours support, monthly health checks, documentation access
- Professional ($1,499/mo) — 24/7 critical incident response, weekly reviews, priority queue
- Enterprise (Custom) — Dedicated engineer, custom SLAs, quarterly business reviews
See our full Support page for complete plan details and response times.
Multiple channels are available depending on your plan:
- Email — support@intigr8.com — all plans
- Live Chat — Available in your dashboard — Professional and Enterprise plans
- Phone — Direct line for Enterprise clients
- Emergency Hotline — 24/7 critical incident line — Professional and Enterprise plans
For non-urgent questions, our knowledge base and documentation are available at any time.
Yes — every project includes a handoff and training package:
- Recorded walkthrough videos for all systems delivered
- Written SOPs for your team
- Live onboarding call with Q&A
- 30-day post-launch check-in included in every engagement
For larger teams, we offer custom training workshops as an add-on service.
Let's Talk Directly
The best answer to a specific question is a direct conversation. We respond to every inquiry within one business day.